Before you come
Good to know
Everything we'd tell you at the front desk, so you can arrive and simply rest.
Arrival
Please arrive 15 minutes before your time — 20 on a first visit — for tea, a short health form and a change of clothes.
Leave jewellery and valuables at home, or in the locker we give you.
What to wear
Come as you are. We give you a robe, slippers and disposable underwear. For foot treatments you can stay dressed.
Draping and privacy
You undress to your own comfort in private. You are covered with a sheet throughout, and only the area being worked on is uncovered.
You may ask for a male or female therapist when you book. Say so at any time if anything makes you uncomfortable — the treatment stops.
Spa etiquette
The spa is a quiet place: please set phones to silent. Speak softly in the lounge.
Tell your therapist about pressure, temperature and music — they would rather know.
Late arrival
If you arrive late we will do all we can, but your treatment may be shortened so the next guest is not kept waiting. It is charged in full.
Changing or cancelling
Change or cancel free of charge up to 24 hours before your time — call or message the branch.
Later than that, a late-cancellation fee may apply; a missed booking with no word may be charged in part. Any deposit is applied to the fee. (The policy in force is stated on your confirmation.)
Age
Guests from 16 to 17 are welcome with a parent or guardian's consent and presence in the spa. Under 16, please ask us first.
Pregnancy and health
Tell us if you are pregnant, and about any condition, allergy, injury or medication. Some treatments are not right in the first trimester or with certain conditions — we will suggest one that is.
Your health answers are kept private and used only to keep you safe.
Senior citizens and PWD
Senior citizens (RA 9994) and persons with disability (RA 10754) receive 20% off and VAT exemption on their own treatments. Please show your ID at the front desk; we record the ID number on the receipt as the law requires.
Payment
We accept cash, GCash, Maya, and Visa, Mastercard and JCB cards. Prices on the menu are in pesos and include VAT.
Tips are welcome and go in full to your therapist.