Help
Questions, answered
How early should I arrive?
Fifteen minutes before your time, twenty on a first visit. It gives you time for tea, a short health form and a change of clothes.
Can I choose my therapist?
Yes. When you book online you can choose a named therapist or anyone available. You can also ask for a male or female therapist.
Do I need to pay a deposit?
Some bookings ask for a deposit — the confirmation tells you if yours does and how to pay it by GCash or Maya. It is taken off your bill.
What if I need to cancel?
Cancel or change free up to 24 hours before. Later than that a fee may apply; see Good to Know for the full policy.
Do you have couples rooms?
Yes, at most branches. Choose two guests when you book and we'll put you in the same room.
Is hilot safe during pregnancy?
Not in the first trimester, and only with your doctor's clearance after that. Ask for our pregnancy massage instead.
Do senior citizens and PWD get a discount?
Yes — 20% off and VAT exemption on your own treatments. Bring your ID.
Do gift cards expire?
No. Our gift cards never expire (RA 10962). Promotional vouchers may have an end date, stated on them.
What do I need to prepare for home service?
A bed or firm mattress, two clean towels and a quiet room. Our therapist brings everything else.
Are your therapists licensed?
Yes. Every therapist is trained and licensed, and we keep their licences current.
More in Good to know, or send us a message.